Sophos Emergency Incident Response

Lightning-fast incident response

Sophos Emergency Incident Response provides incredibly fast assistance, identifying and neutralizing active threats against your organization. Whether it’s an infection, compromise, or unauthorized access attempt to circumvent your security controls, our 24/7 team of remote and onsite incident responders have seen and stopped it all.

Experiencing an active incident and are interested in the Emergency Incident Response service?

Call your regional number below at any time to speak with one of our Incident Advisors.

Every second counts during an attack

When responding to an active threat, it’s imperative that the time interval between the initial indicator of compromise and full threat mitigation is as brief as possible. As an adversary progresses through the cyber kill chain, time is of the essence in preventing a breach.

Sophos Emergency Incident Response gets you out of the danger zone fast with our 24/7 team of remote incident responders, threat analysts, and threat hunters. How fast? Onboarding starts within hours, and the majority of customers are triaged within 48 hours. Sophos Emergency Incident Response service is available for both existing Sophos customers as well as non-Sophos customers.

Rapid identification and neutralization of active threats

Online support

Sophos can deploy resources to your location.

Digital forensics

Capture and analysis of data to identify IoCs and track adversary activity.

Threat removal

Eject adversaries from your estate to prevent further damage.

Ransom negotiations

Deep knowledge of best practices to ease negotiation and pursue data recovery.

VIP treatment

Work with a dedicated point of contact and response lead.

Post-incident analysis

Incident report detailing investigation and actions taken.

Key metrics

~ 2 hours

Average time to begin onboarding once an active threat is detected.

48 hours

Majority of customers are triaged in two days or less.

24/7 coverage

Threat hunting, detection, and incident response.

Sophos investigative process

The Sophos investigative framework for threat hunting and response is based on the military concept known as the OODA loop: observe, orient, decide, act.

Looking for ongoing managed detection and response?

Sophos’ Managed Detection and Response (MDR) service provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully managed service.

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